1. When will I receive my order?
Before your order is shipped, Ozakke has to process your order and put all your items through its strict quality control tests. Because of this, the Total Delivery Time is different from the shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All normal products will need 7-14 business days to process, except the complicated handwork like beading, embroidery, and tie-dye, will need 13-20 business days to process.
Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 7 - 14 business days while the expedited shipping method will need 3-6 business days.
Free standard shipping orders over £130 in UK, France, Germany, USA & Canada.
2. Where do we ship?
We ship to the United Kingdom, Ireland, the United States, Canada, Australia, France, Germany, and Austria.
We currently do not ship to P.O. boxes. Please enter a residential or business address at checkout.
3. How Are Shipping Costs Determined?
4. What Shipping Methods Are Available?
We have many cooperative express companies, such as DHL, EMS, FedEx, HK Post, and UPS. We will choose the most suitable mode of transportation for you according to your country.
5. Who Pays For Custom Duties/Taxes?
Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.
6. What If I Never Received My Order?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. E-mail: firstname.lastname@example.org
7. What to do if there is a delay?
It's entirely possible that your package will be delayed due to COVID-19. If the delay affects your use, please contact our custom service via email@example.com for compensation.